MS16625-1125

I had ordered the wrong spark plugs and didn't notice until the day I was changing them. Spoke to a very helpful customer service person who walked me through the RMA process. New plugs arrived in 2 days and the refund was applied as soon as AS received the returned product. I've been using AS for over 25 years and have always been impressed with the service.

The service is a convenience, avoids trying to figure out where to get the thing. Sort of like Amazon, saves time and effort. Also, Military Fasteners has a good reputation, if something goes wrong with service or device, resolution is more certain. Is a confidence builder.

With ordering parts, I was assisted by Trisha. Extremely helpful, courteous, and professional. When receiving the items, there was a small discrepancy. I contacted Trisha to let her know, and not only did she and another professional, Paige, work with me right there to rectify the situation. They made sure I received new items in a timely manner, at no extra cost. Taking accountability and being serious in keeping with their high standard product has my respect and future business.

Youre team did an excellent job as usual. The sheet metal and grommets arrived in excellent condition and were very well priced which I appreciate. Thanks again. Doug